1 – ORDERS AND SHIPMENTS –
The Company is S.A.M.A. Italia S.r.l.® , located in Trav. Via Libeccio 48/f Zona Ind. Comparini, 55049 Viareggio (LU) P.IVA/C.F. and Lucca Business Register: 02183240460 - R.E.A.: LU-204061
You can place an order by just sending an e-mail to: firstname.lastname@example.org or fax to: +39-(0)584-398299
Every order will be followed by an Order Confirmation by fax or e-mail. The confirmation will include prices and the expected delivery date.
Once this Order Confirmation is stamped and signed as acceptance, in accordance with the provisions of Article 1326 of Civil Code, the order will be valid in all the situations laid down by law.
It does not affect S.A.M.A. Italia S.r.l.’s right to follow the order directly without customer’s advanced confirmation, in compliance with the provisions of art. 1327 c.c.
The orders during processing cannot be cancelled.
Open orders, with multiple delivery dates arranged within a settled deadline, will give the right to keep the products’ price fixed until the fulfilment of the whole order. In order to have the right to keep the price fixed, it will be strictly necessary to purchase the entire quantity of products originally ordered. If some units are not paid for within the order’s expiry, the goods will be automatically delivered and invoiced.
Open orders cannot be cancelled.
S.A.M.A. Italia S.r.l will therefore have the right, in any case of received and confirmed order, to demand the fully agreed payment.
The minimum order is of € 150.00 + VAT for end users and € 500 + VAT for retailers. Transport costs and cash on delivery fees do not contribute to the achievement of minimum order.
Delivery dates are indicative: they can be subject to change compared to those indicated in the order confirmation, for reasons beyond our control.
In any case, S.A.M.A. Italia S.r.l. is not responsible for delivery problems of any nature and / or delays not dependent on the Company or otherwise not attributable to it, such as, merely by way of example, strikes, disasters, extraordinary events and in any case unforeseeable circumstances and force majeure.
2 – PRICES AND PROMOTIONS –
All prices shown are always intended excluding VAT.
Promotions are valid until exhaustion stocks or until the date stated in them.
3 – PAYMENTS –
Payments must be made within settled dates indicated in our Order Confirmation.
For delayed payments compared to the terms indicated in the invoice, the Company will apply the fixed cost of € 10.00 plus VAT and, from the moment of late payment and without the need for a formal notice of delay, interest for late payment according to the Legislative Decree 231/2002 concerning delayed payments in the context of commercial transactions.
In case of agreed payment by instalments, failure to pay even one instalment will result, pursuant to art. 1186 c.c, the expiry of the benefit of the term, and S.A.M.A. Italia S.r.l will immediately be able to demand the whole payment, after informing that it wishes to avail itself of this faculty.
S.A.M.A. Italia Srl is free to avail itself, from the formulation of formal notice, of Professionals or consultants appointed to this purpose, and the related management fees, in accordance with the provisions of Legislative Decree 231/2002 regarding late payment in the context of commercial transactions, will be fully paid by the defaulting customer.
4 – SHIPMENT –
The goods travel at the risk of customer, even if the carriage is free-of-charge. We will not be responsible for theft and / or damage. Upon explicit written request of the customer, the goods can be insured, subject to acceptance of the related quotation.
The customer must always pay freight costs, unless otherwise communicated.
The goods will be sent with carriage-prepaid service (i.e. through our courier debiting the transport cost on the invoice).
Only for orders with total amount exceeding 300€, excluding VAT, can we ship with customer’s forwarder – freight collect.
The delivery is intended on the ground floor. For delivery to aspecified floor, it is necessary to make a written request beforethe order is concluded and you will be notified of anysurcharge requested by the couriers.
5 – AFTER-SALES ASSISTANCE, RETURNS AND COMPLAINTS –
The request for after-sales assistance must be made in writing to the following dedicated e-mail address: email@example.com, describing the problem and indicating all references relating to the date of purchase and customer’s phone numbers. Our after-sales Department will take care of your request by contacting you promptly to solve any problem and limit the inconvenience.
In the event that an intervention, also if under warranty, is necessary, any out-of-pocket expenses (travel, room and board) incurred by personnel due to the intervention will be charged to the customer, following the relative quote by S.A.M.A. Italia S.r.l..
The company does not accept returned goods unless authorized by the Sales department. In case of return due to customer’s mistaken order, the refund will be made within 10 days upon receiving the goods. In any case, the customer will be charged 30% of settled price.
Every return or item substitution, even if covered by warranty, should be shipped to our head office freight paid.
The goods arriving at the expense of S.A.M.A. Italy S.r.l. will therefore be rejected.
Any complaint about any defects and / or lack of quality must be formulated no later than 8 days upon receiving the goods; otherwise, entitlement to the refund shall be lost.
6 – COURT OF JURISDICTION AND CONCILIATION –
For any dispute concerning validity, effectiveness, execution, default and interpretation of the orders formulated to S.A.M.A. Italia S.r.l., the competent jurisdiction will be, exclusively, that of Lucca.
Any controversy better specified in the first paragraph must be preceded, in any case, by an attempt at conciliation, aimed at the amicable settlement of the dispute, to be carried out at the Chamber of Commerce of Lucca.
In any case, S.A.M.A. Italia S.r.l. has the right to act directly, without an advanced conciliation attempt, in order to recover the credit arising from unpaid orders.