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          1 – ORDERS AND SHIPMENTS                             4 – SHIPMENT
          The Company is S.A.M.A. Italia S.r.l.® , located in Trav. Via Libeccio   Unless otherwise specified, the customer must always pay transport
          48/f  Zona  Ind.  Comparini,  55049  Viareggio  (LU)  P.IVA/C.F.  and   costs.
          Lucca Business Register: 02183240460 - R.E.A.: LU-204061
                                                               The goods can be shipped with a prepaid carriage service transport
          You  can  place  an  order  by  just  sending  an  e-mail  to:  sales@  charge included in the invoice, or the customer can choose to ship
 or fax to: +39-(0)584-398299            with his/her own courier, where the goods are dispatched carriage
          Every order will be followed by an Order Confirmation by fax or e-mail.
          The confirmation will include prices and the expected delivery date.   Shipping insurance for the goods is optional and is always at an
          Once this Order Confirmation is stamped and signed as acceptance,   additional cost, which will be quoted before proceeding with the
          in accordance with the provisions of Article 1326 of Civil Code, the   shipment.
          order will be valid in all the situations laid down by law.  It does not
          affect S.A.M.A. Italia S.r.l.’s right to follow the order directly without   Delivery is intended on the ground floor. For delivery to upper floors, it
          customer’s advanced confirmation, in compliance with the provisions   is necessary to make a written request before the order is processed
          of art. 1327 c.c. The orders during processing cannot be cancelled.   and you will be notified of any increase in cost.
          Open orders, with multiple delivery dates arranged within a settled
          deadline, will give the right to keep the products’ price fixed until the   5 – AFTER-SALES ASSISTANCE, RETURNS AND COMPLAINTS
          fulfilment of the whole order. In order to have the right to keep the   The request for after-sales assistance must be made in writing to
          price fixed, it will be strictly necessary to purchase the entire quantity   the following dedicated e-mail address:,
          of products originally ordered. If some units are not paid for within the   describing the problem and indicating all references relating to the
          order’s expiry, the goods will be automatically delivered and invoiced.   date of purchase and customer’s phone numbers. Our after-sales
          Open orders cannot be cancelled.
                                                               Department will take care of your request by contacting you promptly
          S.A.M.A. Italia S.r.l will therefore have the right, in any case of   to solve any problem and limit the inconvenience. In the event that an
          received and confirmed order, to demand the fully agreed payment.   intervention, also if under warranty, is necessary, any out-of-pocket
          The minimum order is of € 150.00 + VAT. Transport costs and cash   expenses (travel, room and board) incurred by personnel due to the
          on delivery fees do not contribute to the achievement of minimum   intervention will be charged to the customer, following the relative
          order. Delivery dates are indicative: they can be subject to change   quote by S.A.M.A. Italia S.r.l.. The company does not accept returned
          compared to those indicated in the order confirmation, for reasons   goods unless authorized by the Sales department. In case of return
          beyond our control. In any case, S.A.M.A. Italia S.r.l. is not responsible   due to customer’s mistaken order, the refund will be made within 10
          for delivery problems of any nature and / or delays not dependent on   days upon receiving the goods. In any case, the customer will be
          the Company or otherwise not attributable to it, such as, merely by   charged 30% of settled price. Every return or item substitution, even
          way of example, strikes, disasters, extraordinary events and in any   if covered by warranty, should be shipped to our head office freight
          case unforeseeable circumstances and force majeure.  paid. The goods arriving at the expense of S.A.M.A. Italy S.r.l. will
                                                               therefore be rejected. Any complaint about any defects and / or lack
          2 – PRICES AND PROMOTIONS                            of quality must be formulated no later than 8 days upon receiving the
                                                               goods; otherwise, entitlement to the refund shall be lost.
          All prices shown are always intended excluding VAT. Promotions are
          valid until exhaustion stocks or until the date stated in them.  6 – COURT OF JURISDICTION AND CONCILIATION
          3 – PAYMENTS                                         For any dispute concerning validity, effectiveness, execution, default
                                                               and interpretation of the orders formulated to S.A.M.A. Italia S.r.l.,
          Payments must be made within settled dates indicated in our   the competent jurisdiction will be, exclusively, that of Lucca. Any
          Order Confirmation. For delayed payments compared to the   controversy better specified in the first paragraph must be preceded,
          terms indicated in the invoice, the Company will apply the fixed   in  any  case,  by  an  attempt  at  conciliation,  aimed  at  the  amicable
          cost of € 10.00 plus VAT and, from the moment of late payment   settlement of the dispute, to be carried out at the Chamber of
          and without the need for a formal notice of delay, interest for late   Commerce of Lucca. In any case, S.A.M.A. Italia S.r.l. has the right
          payment according to the Legislative Decree 231/2002 concerning   to act directly, without an advanced conciliation attempt, in order to
          delayed payments in the context of commercial transactions.    recover the credit arising from unpaid orders.
          In case of agreed payment by instalments, failure to pay even one
          instalment will result, pursuant to art. 1186 c.c, the expiry of the benefit of
          the term, and S.A.M.A. Italia S.r.l will immediately be able to demand the
          whole payment, after informing that it wishes to avail itself of this faculty.
          S.A.M.A. Italia Srl is free to avail itself, from the formulation of formal
          notice, of Professionals or consultants appointed to this purpose, and
          the related management fees, in accordance with the provisions of
          Legislative Decree 231/2002 regarding late payment in the context of
          commercial transactions, will be fully paid by the defaulting customer.

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