Page 5 - Catalogo_STD_SAMATOOLS
P. 5
SALES CONDITIONS
1 – ORDERS AND SHIPMENTS 4 – SHIPMENT
The Company is S.A.M.A. Italia S.r.l.® , located in Trav. Via Libeccio Unless otherwise specified, the customer must always pay transport
48/f Zona Ind. Comparini, 55049 Viareggio (LU) P.IVA/C.F. and costs.
Lucca Business Register: 02183240460 - R.E.A.: LU-204061
The goods can be shipped with a prepaid carriage service transport
You can place an order by just sending an e-mail to: sales@ charge included in the invoice, or the customer can choose to ship
samatools.it or fax to: +39-(0)584-398299 with his/her own courier, where the goods are dispatched carriage
forward.
Every order will be followed by an Order Confirmation by fax or e-mail.
The confirmation will include prices and the expected delivery date. Shipping insurance for the goods is optional and is always at an
Once this Order Confirmation is stamped and signed as acceptance, additional cost, which will be quoted before proceeding with the
in accordance with the provisions of Article 1326 of Civil Code, the shipment.
order will be valid in all the situations laid down by law. It does not
affect S.A.M.A. Italia S.r.l.’s right to follow the order directly without Delivery is intended on the ground floor. For delivery to upper floors, it
customer’s advanced confirmation, in compliance with the provisions is necessary to make a written request before the order is processed
of art. 1327 c.c. The orders during processing cannot be cancelled. and you will be notified of any increase in cost.
Open orders, with multiple delivery dates arranged within a settled
deadline, will give the right to keep the products’ price fixed until the 5 – AFTER-SALES ASSISTANCE, RETURNS AND COMPLAINTS
fulfilment of the whole order. In order to have the right to keep the The request for after-sales assistance must be made in writing to
price fixed, it will be strictly necessary to purchase the entire quantity the following dedicated e-mail address: service@samaitalia.it,
of products originally ordered. If some units are not paid for within the describing the problem and indicating all references relating to the
order’s expiry, the goods will be automatically delivered and invoiced. date of purchase and customer’s phone numbers. Our after-sales
Open orders cannot be cancelled.
Department will take care of your request by contacting you promptly
S.A.M.A. Italia S.r.l will therefore have the right, in any case of to solve any problem and limit the inconvenience. In the event that an
received and confirmed order, to demand the fully agreed payment. intervention, also if under warranty, is necessary, any out-of-pocket
The minimum order is of € 150.00 + VAT. Transport costs and cash expenses (travel, room and board) incurred by personnel due to the
on delivery fees do not contribute to the achievement of minimum intervention will be charged to the customer, following the relative
order. Delivery dates are indicative: they can be subject to change quote by S.A.M.A. Italia S.r.l.. The company does not accept returned
compared to those indicated in the order confirmation, for reasons goods unless authorized by the Sales department. In case of return
beyond our control. In any case, S.A.M.A. Italia S.r.l. is not responsible due to customer’s mistaken order, the refund will be made within 10
for delivery problems of any nature and / or delays not dependent on days upon receiving the goods. In any case, the customer will be
the Company or otherwise not attributable to it, such as, merely by charged 30% of settled price. Every return or item substitution, even
way of example, strikes, disasters, extraordinary events and in any if covered by warranty, should be shipped to our head office freight
case unforeseeable circumstances and force majeure. paid. The goods arriving at the expense of S.A.M.A. Italy S.r.l. will
therefore be rejected. Any complaint about any defects and / or lack
2 – PRICES AND PROMOTIONS of quality must be formulated no later than 8 days upon receiving the
goods; otherwise, entitlement to the refund shall be lost.
All prices shown are always intended excluding VAT. Promotions are
valid until exhaustion stocks or until the date stated in them. 6 – COURT OF JURISDICTION AND CONCILIATION
3 – PAYMENTS For any dispute concerning validity, effectiveness, execution, default
and interpretation of the orders formulated to S.A.M.A. Italia S.r.l.,
Payments must be made within settled dates indicated in our the competent jurisdiction will be, exclusively, that of Lucca. Any
Order Confirmation. For delayed payments compared to the controversy better specified in the first paragraph must be preceded,
terms indicated in the invoice, the Company will apply the fixed in any case, by an attempt at conciliation, aimed at the amicable
cost of € 10.00 plus VAT and, from the moment of late payment settlement of the dispute, to be carried out at the Chamber of
and without the need for a formal notice of delay, interest for late Commerce of Lucca. In any case, S.A.M.A. Italia S.r.l. has the right
payment according to the Legislative Decree 231/2002 concerning to act directly, without an advanced conciliation attempt, in order to
delayed payments in the context of commercial transactions. recover the credit arising from unpaid orders.
In case of agreed payment by instalments, failure to pay even one
instalment will result, pursuant to art. 1186 c.c, the expiry of the benefit of
the term, and S.A.M.A. Italia S.r.l will immediately be able to demand the
whole payment, after informing that it wishes to avail itself of this faculty.
S.A.M.A. Italia Srl is free to avail itself, from the formulation of formal
notice, of Professionals or consultants appointed to this purpose, and
the related management fees, in accordance with the provisions of
Legislative Decree 231/2002 regarding late payment in the context of
commercial transactions, will be fully paid by the defaulting customer.
5